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Join nowReturns&Exchanges
Exchange Enquiries at She Choice
Contact She Choice Gift Shop with your order number and product details to discuss an exchange and confirm whether your item is eligible.
When can I request an exchange?
Exchange requests for eligible items can be made within 14 days of receiving the item. The period starts when you receive your delivery.
Which items are excluded?
Toys and fragile items are excluded from normal returns and exchanges. Customers can still report delivery damage involving these items.
Who pays exchange transport costs?
The customer pays transport costs for an exchange.
What if my item arrives damaged?
Report delivery damage to She Choice with your order details. This includes damage to toys and fragile items. We investigate the enquiry first; a refund or replacement may follow the investigation.
How do I contact you about an exchange or damaged delivery?
Message She Choice on WhatsApp at 0300 6471140 or call us. Include your order number, the item concerned, and a description of your enquiry.
Please discuss your enquiry with us before arranging transport so that we can confirm the next steps.